Frequently Asked Questions
Everything you need to know about your curls and your order.
How do I know which products are right for my curl type?
We recommend taking our Curl Quiz on the homepage. It analyzes your hair texture, porosity, and curl pattern to provide a personalized routine tailored to your specific needs.
Are Bouclème products free from silicone and sulfates?
Yes, all our products are 100% free from silicones, sulfates, parabens, and mineral oils. We use plant-based ingredients that nourish your hair from the inside out.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Do you offer international shipping?
We currently ship to over 40 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unhappy with your purchase, please contact our support team to initiate a return.
Are your products cruelty-free and vegan?
Absolutely. We are proud to be a cruelty-free brand. The majority of our range is vegan, and we never test our finished products or ingredients on animals.