Returns & Exchanges
At Bouclème, we want you to love your curls, which is why we offer a 30-day return policy on all products that do not meet your expectations. If you are not completely satisfied with your purchase, simply follow our streamlined process for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Carefully pack the products in their original packaging, ensuring they are securely sealed to prevent damage during transit.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your return parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing